Frequently Asked Questions

  • What is the use of an order kiosk?
    • An order kiosk, also known as a self-service kiosk or order kiosk, is a technological tool used in various industries such as the hospitality, retail and entertainment industries. It offers customers the opportunity to independently select, order and pay for products or services without the intervention of an employee.
       
  • Can you deliver both the kiosks and the software in my house style?
    • Of course! We can deliver both our furniture and our software fully customized. Our designers will then work with you to ensure that everything fits perfectly within your company
       
  • Do you offer support for my current POS system?
    • Our system runs independently of your current POS system. Integration is available upon request.
       
  • Do you work with my current payment provider?
    • We work with most major payment providers.
       
  • What are the benefits of self-checkouts?
    • Self-checkouts offer benefits such as time savings, more control for customers, reduction of errors, efficiency for the store, increased privacy and incentive for impulse purchases.
       
  • What issues can I contact QX Innovations with?
    • We strive to assist our customers as fully as possible in the field of digitization and innovations. Feel free to contact us to discuss the possibilities.
       
  • How long does it take before I have my money in my account?
    • QX Innovations does not come between cash flows from the devices and the bill of entrepreneurs. How quickly the money is in your account depends on the contract you have chosen. Depending on this contract, you must count on a direct deposit until payment the next (working) day.
       
  • What times and days are you available for support questions?
    • QX Innovations can be reached on working days from 08:30 to 1730 for all your questions and 7 days a week from 08:30 to 22:00 for emergencies.
       
  • My kiosk works, what now?
    • When your kiosk is connected, you and your customers can immediately enjoy a streamlined ordering process. Follow how your devices are doing via your own CMS, and make changes if desired.
       
  • How long does it take to install my system?
    • QX Innovations strives to offer every entrepreneur a solution that fits perfectly. We provide solutions that are plug-and-play, but also solutions that are installed by us on location.
       
  • How much commission do you charge?
    • QX Innovations chooses not to be between the entrepreneur and his / her cash register. We will therefore never charge a commission based on turnover or placed orders! We only charge with a fixed, low monthly amount based on the chosen solution.